http://blogs.msexchange.org/exchangehosting/2007/07/10/groupspark-first-saas-provider-to-offer-24x7-private-label-tier-1-support/ The Exchange Hosting blog authored by Exchange MVP Shaji Firoz will focus on news, services, partners, and other thoughts about what is happening in the Exchange Hosting industry. The blog will discuss how to better outsource an Exchange messaging infrastructure to a Hosted environment and the latest information about the Hosted Exchange industry will be covered in detail through press releases from leading Exchange Hosting vendors. Thu, 4 Dec 2008 18:19:43 +0000 http://wordpress.org/?v=MU http://blogs.msexchange.org/exchangehosting/2007/07/10/groupspark-first-saas-provider-to-offer-24x7-private-label-tier-1-support/#comment-1272 Sun, 25 Nov 2007 00:00:53 +0000 http://blogs.msexchange.org/exchangehosting/2007/07/10/groupspark-first-saas-provider-to-offer-24x7-private-label-tier-1-support/#comment-1272 [...] Apart from that, customers are demanding strong service level agreements (SLAs) with increased uptime and availability, and the ability to monitor and administer their own services. Read more here [...] […] Apart from that, customers are demanding strong service level agreements (SLAs) with increased uptime and availability, and the ability to monitor and administer their own services. Read more here […]

]]> http://blogs.msexchange.org/exchangehosting/2007/07/10/groupspark-first-saas-provider-to-offer-24x7-private-label-tier-1-support/#comment-82 Tue, 10 Jul 2007 14:45:21 +0000 http://blogs.msexchange.org/exchangehosting/2007/07/10/groupspark-first-saas-provider-to-offer-24x7-private-label-tier-1-support/#comment-82 [...] Lack of Trust - Current support modeling from Google is very poor, can hardly gain trust from enterprises. SLA is available only for Premium Edition. Those SMEs use Standard Edition have to use it on their own risk and also, Education institutes get the same treat. So those enterprises who pilots Google Apps will remain in pilot for longer until Google sorted out this SLA concerns. Exchange Hosting is more credible with strong SLA with 24×7 support, certifications such as SaaS & well controlled Partnership agreement with Microsoft. [...] […] Lack of Trust - Current support modeling from Google is very poor, can hardly gain trust from enterprises. SLA is available only for Premium Edition. Those SMEs use Standard Edition have to use it on their own risk and also, Education institutes get the same treat. So those enterprises who pilots Google Apps will remain in pilot for longer until Google sorted out this SLA concerns. Exchange Hosting is more credible with strong SLA with 24×7 support, certifications such as SaaS & well controlled Partnership agreement with Microsoft. […]

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