Comments on: Hosted Exchange: What you need to know about ongoing support & operation http://blogs.msexchange.org/exchangehosting/2007/08/03/hosted-exchange-what-you-need-to-know-about-ongoing-support-operation/ The Exchange Hosting blog authored by Exchange MVP Shaji Firoz will focus on news, services, partners, and other thoughts about what is happening in the Exchange Hosting industry. The blog will discuss how to better outsource an Exchange messaging infrastructure to a Hosted environment and the latest information about the Hosted Exchange industry will be covered in detail through press releases from leading Exchange Hosting vendors. Thu, 4 Dec 2008 17:42:40 +0000 http://wordpress.org/?v=MU by: Maurene Caplan Grey http://blogs.msexchange.org/exchangehosting/2007/08/03/hosted-exchange-what-you-need-to-know-about-ongoing-support-operation/#comment-166 Sat, 04 Aug 2007 00:52:57 +0000 http://blogs.msexchange.org/exchangehosting/2007/08/03/hosted-exchange-what-you-need-to-know-about-ongoing-support-operation/#comment-166 I did a quick scan of the latest installment. Super details. One thing about SLA availability... the SLA measures "uptime" outside of any scheduled downtimes. For example, let's say that the hoster has a scheduled downtime to upgrade some portion of the data center. The hoster should advise you of the scheduled downtime, of course, and that scheduled downtime doesn't factor into the % of guaranteed uptime. Emergency downtimes do factor in. I did a quick scan of the latest installment. Super details. One thing about SLA availability… the SLA measures “uptime” outside of any scheduled downtimes. For example, let’s say that the hoster has a scheduled downtime to upgrade some portion of the data center. The hoster should advise you of the scheduled downtime, of course, and that scheduled downtime doesn’t factor into the % of guaranteed uptime.

Emergency downtimes do factor in.

]]>